Other questions

How do I know where to pick up my package?

In some situations, your package might not be able to be delivered by the carrier. When this happens, you need to pick up the item at a local facility.

Ok, but where is my package?

If your package is ready to be picked up, you just need to track your item to see exactly where the item is waiting for you.

Doesn't have the tracking number of your package? Get in touch with the carrier of your item to know what to do.

Quick tip: You don't need to check on your package's tracking at every time. Turn on EBANX Track notifications and be informed whenever you need to pick up your items. Download EBANX Track App for more.